Please contact us with any order problems you may have. Include your invoice # and the details of everything you received and everything that is incorrect. We will work immediately to fix your problems.
If you received incorrect parts, please provide part #s, descriptions, and/or pictures if available.
If your order is missing parts, please let us know if there is damage to your package.
If you ordered parts incorrectly, please refer to our return policy instead.
Incorrect or Damaged Orders
Comments
3 comments
Hello OMB I am new to the hobby of old mini bikes. I just started my first mini bike build and I look at the OMB web site everyday. I placed an order on 7-15-16 ORDER NO. 623236 it just got here. Every thing was ok but the part no. AZ 1054 was wrong. The 4" AZUSAlite wheel 3" wide with 1-3/8" OD bearings and 5/8" ID bearings did not have 5/8" ID bearings they had 1/2" ID bearings. So I could not put the wheel on the 5/8" axle I got with this order. I will continue to enjoy viewing the OMB website each day, very interesting and fun too. The prices are great and I will plan to continue to shop here. Thanks mike.
We're going to check our stock and correct this for you - I've opened up a ticket on your behalf and will follow up there very soon.
Hello OMB web site thank you for getting back with me so soon. I am very thankful for helping me out. I would like it if you could send the 5/8" ID bearings so that I can keep the wheel to have as part of the mini bike build for measuring and fabrication reasons. I don't know if I am to pay for the bearings. If so can you send bearings soon as you can and use the same card and info from this past order. Thanks again for all your help. mike.
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